How Bath & Body Works made me a customer for life

It seems like some companies are using the title of "customer service" for their departments that deal with customers... but aren't actually providing much in the way of service. Some of the treatment I've recently received falls more appropriately under terms like handling, redirecting or ignoring. While I tend to be extremely brand loyal, poor customer service is a really ...

Reading, customer service and Sia – Friday Link-Ups

Last night a sinus sickness took up residence in my head. Usually, when I'm about to get sick, my body gives off warning signs letting me know we've got about 24 hours until misery. Not this time. The day was fairly productive, I'd just finished a healthy dinner and BAM. Totally blocked up. By bedtime ...