Unbreakable, birds and classic comedy – Friday Link-Ups

It seems like 11:00 is turning into my "regular" Friday post publication! Nothing wrong with that, right? I'm still hanging out with my favorite Friday link-ups - Oh, Hey Friday, High Five for Friday, and Friday Favorites (add'l links below) - to share five of my favorite things from this week!   Favorite Quote   Favorite Company Bath & Body Works. Earlier this week I began drafting ...

How Bath & Body Works made me a customer for life

It seems like some companies are using the title of "customer service" for their departments that deal with customers... but aren't actually providing much in the way of service. Some of the treatment I've recently received falls more appropriately under terms like handling, redirecting or ignoring. While I tend to be extremely brand loyal, poor customer service is a really ...